Q: COVID-19: I’m interested in buying tickets for an event but I’m worried about lockdown. What happens if the event is unable to go ahead?
At the moment, we are planning to go ahead with all scheduled events. If an event is deemed unable to go ahead due to local lockdown restrictions, we will attempt to reschedule. Your ticket will remain valid for the new date and you will not be entitled to a refund. You may apply for a refund within 48 hours of rescheduled dates being announced where there are genuine extenuating circumstances. If an event must be cancelled due to local restrictions and we are unable to reschedule, you will receive a full refund for face value ticket price within 48 hours of the event date!
Q: COVID-19: Can I get a refund if I can no longer go?
As per terms and conditions agreed to upon purchase, all sales are final. If you can no longer use your tickets, you may have the option to resell your ticket through your Eventbrite account, Intix account or via the Ticketmaster Ticket Exchange.
Q: COVID-19: I’ve sent an email regarding an upcoming event and I’ve yet to receive a response?
Due to the high volume of enquiries and a small team working at this time, it may take us a little longer to respond to individual queries. Please be assured that ticketholders of any affected event will be updated. We too will communicate information via our website and social media channels. Thank you for your patience and understanding, we’ll do our very best to get back to everyone as quickly as we can.
Q: COVID-19: How do I know that events at this time will be safe?
We fully appreciate and understand your concerns. It goes without saying that the ongoing safety of our visitors, employees and artists is our top priority. We will continue to review all procedures and protocol with all staff and follow official guidance from UK Government, the World Health Organisation, Public Health England and Public Health Scotland, as well as local authorities.
Q: What is the minimum age to be able to attend an event?
All of our events are either ages 18+ or ages 14+. For ages 14+ events, anyone under 18 must be accompanied by a full paying adult (this does not have to be a parent or guardian). Venues reserve the right to ask for I.D. so to avoid disappointment please ensure that you’re prepared to provide this! If you are turned away from a venue because you are unable to provide I.D., you will not be entitled to a refund.
Q: Are tickets transferable?
We do not require matching I.D. to verify tickets. We will simply scan your tickets at the door. Please note, duplicate tickets will be flagged and you will not be permitted entry. Always exercise caution when purchasing tickets from second hand sellers.
Q: What time do I need to arrive?
Event times will be referenced on your ticket. Please note that these may be subject to change. For most up-to-date door times, always refer to our Facebook page on the day of the event.
Q: I’m going to arrive late and miss the Meet and Greet. Is there anyway that I can meet the artist after the show?
Unfortunately this is not something that we are able to accommodate due to a number of factors. It is your responsibility to arrive at the advertised time! So don’t be late!
Q: Where can I see my Meet and Greet photo?
All Meet and Greet photographs are uploaded directly to our Facebook page. We strive to have them uploaded before the show even ends and we’re quite good at that! If however there is a delay, rest assured they will be uploaded within 48 hours of the event.
Q: What happens if the show’s line-up changes?
While we strive to retain all originally advertised line-ups, there are at times circumstances beyond our control where a line-up may change. This can be for a number of reasons! When artists on a line-up must be substituted, your tickets will remain valid. You will find confirmation of this in our Terms and Conditions upon point of purchase.
Q: I require disability access but I’m unfamiliar with the venue. What can I do?
Disability access changes venue to venue. We always recommend checking with the venue before purchasing tickets if you have specific access requirements!
Q: I require a carer’s ticket. What can I do?
If you require a carer ticket, you must contact us at firstname.lastname@example.org. We will require evidence of disability and confirmation of ticket purchase. Venues have a limited capacity for carer tickets and this is a system that has been abused in the past. This is why we now require evidence. We just want to make sure that these tickets are there for those that need them!